Communicate with users in a conversational manner

 

Chatbots can help to improve customer service, reduce costs, maintain consistency, increase engagement and conversion rates, and collect valuable data in messaging systems.

 

 

After you select Chatbot, click  Add item:

 

 

 

The Functions of Chatbot

• Sent to:
  • All: Sending to all contacts, groups
  • Individual: Sending to WhatsApp Contacts which is Individual people
  • Group Only: Chatbot only replies on WhatsApp Groups.
• Type:
  • Message contains the keyword: For example: if you set a keyword: “hi” that chatbot will reply to all messages that have “hi” in any sentences.
  • Message contains whole keyword: For example: if you set a keyword: “hi, I need to buy items” that chatbot will reply exactly to the messages that have”hi, I need to buy items” in the sentences.

 

Create a name and keywords for the chatbot

Select message type:

 

There are many types of messages that you can use for the campaign

 

Text & Media: You can send a message that includes only text or includes both text and media.

 

• Media file: Supported media types: Image, video, pdf… and all other file types, but mobile app will not support viewing or downloading these files.
• Caption: Enter what you want to send. Do you use a pre-made list of messages using the “Get Caption” function
• Get Caption: Click here to get Saved Captions to post
• Save Caption:  Clicker to save new caption in your database
• You can random message by Spintax: {Hi|Hello|Hola}
• Use save caption function to save caption
• Support URL Shortener

 

Buttons: You can create interactions in your messages with buttons. Please create a button template to use.
List messages: You can create a list of choices in a message. Please set the list message template to use

 

Note: You cannot use variables for this feature

 

Status: Click Enable