Menu
This tool facilitates clients to create tickets and attach files. They can select their query from a well-curated list of FAQs. On the successful generation of the ticket, the unique ticket id is created and the link is sent via mail to the client.
Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.
Customers can search for the tickets with their unique ticket id.
Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.
You can make notes for each ticket according to the need. This makes following up on queries easier.
Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problems. This makes resolving tickets much easier and simpler.
End-user can chat with the agent and the agent will give a response to the user’s query. For push notifications, we have added a pusher configuration.
Add new agents for giving support to your customer, Agent can see all tickets and give a response to them.
Curate a detailed list of Frequently Asked Questions. This is very important for user convenience.
The Frequently Asked Questions are always convenient no matter what. What about the feature which adds more benefit to that?
Here, this Knowledge Base Module is helping you with the same. You can update the “Knowledgebase Category” according to your requirements and familiarity, and you can give a thorough description under the particular title.
Update your site settings by adding a site logo and choosing a default front-end language. Manage your mail usernames, passwords, and mail encryption along with mail drivers, mail post, and mail host.
An email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket isn’t resolved.
Stopping on any of the points? No worries. The custom ticket form has made the process of questioning easy and reliable. One can fill up the fields, and upload the files/ images/ documents. Once you submit the ticket, a unique link has been generated for you for further communication which makes the whole process smooth.
Integration of Cloud Data Storage like Local, AWS, and Wasabi Protection of your is indeed mandatory. This feature of Cloud Data Storage helps the user with the same.
It facilitates both the internal and external data storage space for backup and archiving, disaster recovery, cloud data processing, and storage tiering based on a range of requirements of costs, availability, performance, recovery, and migration. AWS and Wasabi are third-party authenticated Cloud Data Storage providers that safeguard the data from hacking and are cost-efficient.
Please contact for any issues, questions or suggestions. To save time and get quick feedback, please don’t ask for support in the comments section.
This tool facilitates clients to create tickets and attach files. They can select their query from a well-curated list of FAQs. On the successful generation of the ticket, the unique ticket id is created and the link is sent via mail to the client.
Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.
Customers can search for the tickets with their unique ticket id.
Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.
You can make notes for each ticket according to the need. This makes following up on queries easier.
Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problems. This makes resolving tickets much easier and simpler.
End-user can chat with the agent and the agent will give a response to the user’s query. For push notifications, we have added a pusher configuration.
Add new agents for giving support to your customer, Agent can see all tickets and give a response to them.
Curate a detailed list of Frequently Asked Questions. This is very important for user convenience.
The Frequently Asked Questions are always convenient no matter what. What about the feature which adds more benefit to that?
Here, this Knowledge Base Module is helping you with the same. You can update the “Knowledgebase Category” according to your requirements and familiarity, and you can give a thorough description under the particular title.
Update your site settings by adding a site logo and choosing a default front-end language. Manage your mail usernames, passwords, and mail encryption along with mail drivers, mail post, and mail host.
An email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket isn’t resolved.
Stopping on any of the points? No worries. The custom ticket form has made the process of questioning easy and reliable. One can fill up the fields, and upload the files/ images/ documents. Once you submit the ticket, a unique link has been generated for you for further communication which makes the whole process smooth.
Integration of Cloud Data Storage like Local, AWS, and Wasabi Protection of your is indeed mandatory. This feature of Cloud Data Storage helps the user with the same.
It facilitates both the internal and external data storage space for backup and archiving, disaster recovery, cloud data processing, and storage tiering based on a range of requirements of costs, availability, performance, recovery, and migration. AWS and Wasabi are third-party authenticated Cloud Data Storage providers that safeguard the data from hacking and are cost-efficient.
Please contact for any issues, questions or suggestions. To save time and get quick feedback, please don’t ask for support in the comments section.
